Internal raffles matter
06/25/2023
Can we do an internal raffle (selling tickets for a chance to win a prize) to benefit a non-profit organization?
Mr. Andy Zavoina, CRCM, is an Executive Vice President and Chief Relationship Officer with the Glia Group, Inc., best known for its interest in BankersOnline.com. He joined Glia and BOL in 2003.
Mr. Zavoina has been in finance and banking for 42 years. Over 20 years were with a two-bank holding company which had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. He managed loan workouts, has been a consumer, commercial and real estate lender, managing those departments, as well as being his banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks.
Andy is a frequent webinar presenter for BOL Learning Connect and a key contributor to conferences put on by BOL Conferences, Inc. In addition, Andy teaches live presentations at state association schools and regional compliance organizations across the U.S. and has served on the faculty of national banking schools. He has written articles and lectured on many facets of compliance, the use of the internet and technology as a tool, as well as compliance in cyberspace.
As a BankersOnline Guru, Andy assists banks in every day, and not so every day, compliance questions on BankersOnline, BankCompliance.com and other organizations.
Mr. Zavoina is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He is a past Chairman of the ABA’s Compliance Executive Committee, the Editorial Advisory Board for the ABA Compliance Magazine and served as a member of the ABA’s Compliance School Board. He also served on the Texas Bankers Association's Compliance Committee.
He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers.
You can reach Andy on the Internet by using his e-mail address, andyz@bankersonline.com, or visiting http://www.bankersonline.com.
06/25/2023
Can we do an internal raffle (selling tickets for a chance to win a prize) to benefit a non-profit organization?
06/25/2023
Can we require a police report to be filed in order to process an ATM Fraud claim where a person lost their wallet and a fraudster was able to withdraw funds from an ATM?
06/18/2023
We include the Equal Housing Lender logo in all our home loan ads. Are we also required to include the “Equal Opportunity Lender” logo?
06/18/2023
Can we advertise a drawing on social media only?
06/11/2023
What is the “one-click away” rule for electronic advertisements?
06/11/2023
We have a “spin the wheel” promotion. To spin, a customer must donate $1 that the bank donates to a charity. All the prize amounts on the wheel are more than $1 therefore all customers will get more than they donate. The amount won is then sent to the customer via our e-wallet app. We set a certain number of spins and it is done on a first-come-first-served basis.
06/04/2023
Is following the standard Regs, B, Z, DD and fair housing going to ensure advertising compliance?
05/28/2023
Is it possible to suppress the final bank statements for ID Theft accounts? Regulation E does not state any exception under it nor are there any regulations against it.
05/28/2023
We have a customer who is claiming unauthorized access/use on an Uber and UberEATS account. There are several transactions and customer says he did not do any of these transactions. Customer does admit he has an Uber account, and we can see past usage but he says these recent transactions are not his. Do we, FNBC Bank & Trust, have to process this dispute for him?
05/28/2023
Can we as the bank deny a claim and wait for a resolution from Mastercard/Visa that exceeds the 90 day time frame due to it being in arbitration and then credit the consumer at a later date if we received the credit after the 90 day reg E time frame?