Teller Training: Forgeries & Counterfeit Currency
10/01/2001
Do you have any suggestions regarding teller training on detecting forgeries and counterfeit currency?
Barbara Hurst is Executive Editor of the BANKERS' HOTLINE, a highly regarded newsletter written for financial institutions, she is President of Hurst Associates, Inc., a Pennsylvania based corporation that specializes in security and compliance training programs, and Editor/Moderator for BankersOnline.com.
Ms. Hurst spent over fifteen years in the banking industry, as officer in charge of investigations and claims at a large Philadelphia, PA bank (...since purchased by PNC Corp.) She served as chairperson of the Security Committee of the Pennsylvania Bankers Association, and is past president of the Bank Methods Association. During her banking career, she won the coveted National Public Speaking Award in 1977 from the American Institute of Banking.
Since starting her own corporation fourteen years ago, Ms. Hurst has presented workshops, speeches, programs and training sessions for over 400,000 bankers in 42 states in the U.S., in San Juan, in London, and in Moscow.
Barbara's workshops for security, regulations, and compliance are regularly on the agendas of financial associations and institutions, at conferences, and for security officer's groups and training schools. She also does programs for regulators, law enforcement, corporations and the U.S. government on the subject of bank fraud and security.
Barbara has been listed in five "Who's Who" publications, including Who's Who of U.S. Executives, Who's Who in Business and Finance, and Who's Who in U.S. Commercial and Savings Banking. She is a member of ASIS, and is affiliated with National Fraud Center, Inc.
She is the author of an award winning EXAMINATION HANDBOOK FOR SECURITY OFFICERS, and was a core faculty member on a TV training channel for the American Bankers Association. Barbara has also just completed a series of front line training videos for the Bankers Video Library covering the subjects of Robbery, Safe Deposit Service, Fraudulent Checks, New Accounts, BSA and Reg. CC.
10/01/2001
Do you have any suggestions regarding teller training on detecting forgeries and counterfeit currency?
10/01/2001
What are the major problems for police investigators after a bank robbery, and different ways to prevent future robberies?
10/01/2001
I recently went into a "Citibank" in NJ where the check was drawn from and I was told after having cashed mycheck there for 6 months that it was their bank policy to not cash checks over $1,000. for non banking customers. I explained how I've done so for a long period of time and they simply replied it is the banks policy. If I wanted to cash a check there for over 1,000. I would have to open an account. Is this legal? I've gone to over banks to ask what there policy is and they simply state that they charge a fee but cannot turn away a check drawn on their bank.
10/01/2001
When opening a Sole Proprietor checking account I am used to having only the owner being able to cash checkspayable to the business. Other signers can sign checks, make deposits and conduct normal business but not cash checks payable to the business or less cash on deposits. I'm wondering where these limitations are written or if they are only bank practice.
10/01/2001
I just finished reading your article on depositing checks payable to corporation into personal accounts. Can you give me an opinion for the bank's Check Cashing customers depositing checks payable to other businesses? These are checks that the check cashing business cashed for someone unknown to the bank.
06/04/2001
Once you have completed an SAR where do you mail it? We are an FDIC state bank in Texas.
06/04/2001
You mention in a Q&A that we should not retain DL copies because of possible Reg B/ECOA violations. How do you explain the several large banks (I am most familiar with those in the Dallas-Fort Worth area) that image the DLs for identification purposes for better customer service and more so, to cut down on fraud?
06/04/2001
One of our customer made out a check with no payee. The intended recipient claims non receipt. The check was deposited with no endorsement. The bank of first deposit returned our request of Forged Endorsement as "Same as cash". Who is liable for payment?
06/04/2001
We discovered some thirty days after payment that we honored an altered cashiers check. The check waspurchased and mailed, as a payment, to Chase and somewhere along the way Chase was removed as payee and a an individual name was entered on the face of the check (and it was a good job of alteration!). The individual got the item negotiated and now, because Chase asked the remitter why their payment was late, the remitter asked us about the check and we discovered we paid the altered cashiers check. Options??
06/04/2001
A customer presented a US Treasury check (tax refund check) payable to her minor child. The mother wanted toendorse and deposit the item into her account. In this type of situation, is it o.k. to perform this transaction? Are there any repercussions?