Customer Resources For Internet Banking Security

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Question:

As possible security intrusions increasingly pose a threat to online banking, we have "enhanced" our PIN change requirements for our customers. We would like to do a mailing to our customers talking about Internet Banking security for our customers, we believe a "3rd party" brochure or marketing piece may have more effect or at least back up our reasons for increased security levels. Do you know of any good articles or brochures we could pass along to our customers? The only piece I've been able to find so far is "Tips for Safe Banking Over the Internet" by the FDIC. However, the portion that talks about PIN number security is very brief.

Answer:

A customer's Username and password for accessing online banking is one of the most important components in safeguarding access to their financial information. Helping your customers understand the importance of safeguarding this information will protect them from becoming a victim of online fraud.

You are correct that the FDIC's "Tips for Safe Banking over the Internet" only briefly touches upon PIN number security. It focuses more on "best practices" when banking online.

Here are some other resources that provide more detailed guidance on the importance of protecting your Password or PIN:

It may also be useful to include additional information on potential Web scams that could unwittingly compromise a user's information.

Take a look at some of these resources:

Also, it's important to remind your customers to keep current with anti-virus software and to be aware of any updates to their browser software that would prevent breaches of information.

First published on BankersOnline.com 2/4/02