Optimizing complaint log use

Answered by:

Question:

What is the most common way that banks record or log complaints and inquiries to have available when the examiners come in looking to see what we have?

Answer:

This depends on the bank. Collection by any means is right, while ignoring the complaints is just wrong. It could be a simple Excel form or a more formal database. A pen and paper log could work but the more automation you have the more you can get out of the data.

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Learn more about Andy Zavoina’s Managing UDA(A)P and Complaints to Mitigate Risk webinar.