Bio:
Arvin Clar is a nationally known seminar speaker, as well as college-level instructor, in security, police operations, and economic crime. He has been a speaker for many organizations, corporations, and trade groups, and has conducted security evaluations and assessments of financial institutions throughout the United States. His 35 years of experience in the fields of risk assessment and analysis in the financial services industry and premises security and safety issues includes: evaluating the level of appropriate safety and security, professional investigation services, violent criminal acts, security survey and analysis, accident investigation, the investigation of fraud and financial crime, and the design of security systems for financial institutions.
Prior to joining Thompson Consulting Group, Arvin served with the Cleveland Police Department for over 29 years, where he served as a detective in the Financial Crimes Unit. Arvin was responsible for the investigations of thousands of financial crime cases and prepared and presented these cases for state and federal prosecution.
Arvin serves as Adjunct Faculty at Cuyahoga Community College, in the College of Criminal Justice, where he has been an instructor for over 35 years, lecturing on courses of Criminal Justice, Criminology, and Criminal Investigation. He also served as an Assistant Vice President for Charter One Bank, where he served as the Bank Protection Coordinator for over 17 years, overseeing the safety and Prior to joining Thompson Consulting Group, Arvin served with the Cleveland Police Department for over 29 years, where he served as a detective in the Financial Crimes Unit. Arvin was responsible for the investigations of thousands of financial crime cases and prepared and presented these cases for state and federal prosecution.
Arvin serves as Adjunct Faculty at Cuyahoga Community College, in the College of Criminal Justice, where he has been an instructor for over 35 years, lecturing on courses of Criminal Justice, Criminology, and Criminal Investigation. He also served as an Assistant Vice President for Charter One Bank, where he served as the Bank Protection Coordinator for over 17 years, overseeing the safety and investigation of fraud issues of 750 banking branches throughout five states.
Mr. Clar has been published in several national magazines regarding security, fraud, and investigations. He has authored training programs for bank robbery and identity theft and has been a featured guest on National Public Radio.
Questions Answered
11/24/2019
One of our branches is staffed with only three people. Our internal auditor makes it four on the days she works out of that office. Because of the low staffing (sometimes there may be only two due to illness or vacation), there is a mag lock installed on the door, where the employees can allow known customers entry. The internal auditor is now inquiring as to whether the other branches should have a policy in place in the event they are understaffed, as well. Hardly ever do we fall into a situation where another branch would fall below three people on the line, should we have a policy?"
11/17/2019
"I'm not sure how this originated at my institution, but we close our safe deposit vault at 4:50 p.m. every night. Recently, a customer came in after the vault had been closed, to get in the safe deposit box before 5:00, and was told the vault had been closed. He stated that this policy should be posted.
My question is, is it a requirement or a best practice that vaults should be closed well before 5:00 p.m. (or closing) from a security standpoint?"
11/10/2019
"We had an incident where the robber slipped a note but the teller could not read it. The robber was not wearing any type of disguise so the teller did not initially catch on to the fact that she was being robbed. Have you ever encountered a situation where the note was not legible? How was it handled?
We do not want to anger a robber unintentionally by not complying. On the other side, we do not want to offend a legitimate customer by assuming it's a robbery note. How would you approach clarifying their intentions?"
11/03/2019
"What is the recommended schedule for the self-testing of your alarm system's communication to the monitoring center (i.e. landlines and/or cell back up)? The alarm system vendors seem to be all over the place on it."
10/27/2019
You have stated in your programs, 'No MOCK Robberies'. What if we have a video of a mock robbery with an impatient note-passer who does not show a gun? Would this be okay to show employees and branch security officers?
08/18/2019
I had a question regarding our website. We were wondering if we should have "Officer's" names on the website for each branch. I've kind of struggled with this one because they've been on there a long time and it seems most other banks have some staff on their sites, but is that opening us up to risks?
08/11/2019
I am a security officer for a financial institution. We had a robbery where a gun was shown to the victim teller. Today she entered my office to tell me that she saw the robber last night in a local store. Did she or didn’t she? How should I proceed?
08/04/2019
I am working next to a man who told me he purchased a new gun. He was talking about how much fun it would be to chase the CEO across the parking lot. Two years ago, he survived an active shooter incident.
07/28/2019
What is happening to Sarah? She was always so friendly! The last two months she has been a bear to work around. Today Sam said his dog had died, and she told him to “suck it up!”
06/23/2019
The account holder was screaming at me that our institution was worthless. Finally, I found out that no one called them back as promised. It was very hard for me to get the person to believe how could we have handled this better?
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