03/01/2020
Are rate sheets we send to auto dealers and mortgage brokers CAN-SPAM covered?
02/23/2020
We are just a mortgage lender, does this CAN-SPAM affect us?
02/16/2020
What is a MAPR?
02/09/2020
A soldier’s mother called to tell us her son joined the Army. Do we have to reduce the loan rate that day?
01/26/2020
If our borrower hasn’t requested SCRA protection and is past due on her mortgage, can we start foreclosure as we normally would?
01/26/2020
We received a complaint from an account holder who used their credit card to purchase a trip on 7/3/18 for over $2,600 from a travel company. He
provided evidence to us on 8/11/18 that the travel company had closed and the trip would not be offered and there would be no refund for what he had
paid. The information he was provided from the travel company said the purchase was non-refundable and he had not purchased trip cancellation
protection. He filed a dispute with us on 8/11/18 asking for credit for the cost of the trip. He did not make any payments on the account between
7/3/18 and 8/11/18, so it seems to me he would have a valid claim under both Reg. Z 1026.12 and 1026.13 (since he didn't/isn't going to receive the
services he paid for and he filed his dispute within 60 days of the date of the statement the charge appeared on and he had not paid for the charge
before he filed his dispute. Our bank's disputes department declined his claim, so he filed subsequent disputes, but was told each time that he was
not entitled to a credit. I work in Complaints, which is where this claim has now landed, and I believe we need to credit him for the purchase. Is my
thinking correct?
01/19/2020
The Military Lending Act does not specify if the Act applies to an open-ended Overdraft Protection line that is tied to a checking account or a closed-ended loan secured by the applicants’ deposit accounts such as a savings and/or certificate of deposit. Does the Rule apply to both consumer credit types?
01/05/2020
A soldier wants us to reduce the loan rate and allow three deferred payments to bring the account current. Are we required to do this?
09/22/2019
What is the maximum fee allowed for a NSF check which was returned for a credit card payment?
And is there a maximum fee for late charges for credit cards?
09/01/2019
Reg Z covers individual consumer use for credit cards plus a few sections which are for business use, one of which is for unauthorized use if the
business has been issued 10 or more cards. What is the rule and/or regulatory expectation on how to handle legitimate billing error claims
(i.e., charged the wrong amount) from business card accounts? And, are there common business practices used in this scenario such as something
parallel to the individual consumer rule in TILA, 1026.13?