06/09/2024
My boss told me today our bank is seriously considering doing an in-house credit card program. HELP! I don’t even know where to begin. What should I expect and where can I learn more?
05/26/2024
My bank just received an SCRA request for rate relief on a customer’s credit card line. The card normally has a 22.99% interest rate, so 6% is a big drop! How do we do it? Is it only on existing balances up to this point, or does it need to remain at 6% for all past and future transactions, until his active duty ends?
05/19/2024
My bank has just acquired another bank that has its own in-house credit card program. We’ve purposely never done an in-house credit card program because of the sizeable compliance burden of them, but now here we are. What do I need to know for compliance on these acquired cards?
05/12/2024
Where does the CFPB’s authority come in when they determine something is “Abusive”?
05/12/2024
Is it true that people under the age of 21 are not permitted to get their own credit card?
05/05/2024
What is your opinion of offering a checking account that offers add-on third party benefits as a feature of the account? Customers are only able to obtain the add-on services if they buy the account and pay the service charge disclosed for this product.
04/28/2024
We have significantly reduced our overdraft fee pricing for consumer checking accounts. However, we have left the business account pricing alone. This is OK, right, since the focus of unfair overdraft fees has been on consumer protection?
04/28/2024
How much "teeth" does UDAAP really have to penalize a bank?
04/21/2024
Is a person’s written consent required for us to access their credit bureau file?
04/21/2024
I keep hearing about junk fees everywhere. I work on the loan side, though, and it seems like everything is on the deposit side. Is there anything I need to be aware of for loan fees?