11/03/2003
Where can I find a Deceased Customer Affidavit form to complete regarding a safe deposit box?
10/20/2003
We have received from an out of state customer the keys to an occupied safe deposit box with a note that the box was empty and to please close it. We have locked the keys under dual control. In the past we have not closed boxes unless the customer is present or the box is busted. How should this situation be handled?
10/20/2003
If our customer/member purchases a Cashier's Check, makes it payable to himself and it's stolen, can we then put a stop payment on it?
10/01/2003
Question: Our customer brought in a paid check from his monthly statement that he said is forged.
09/22/2003
How does one file an Affidavit of Forgery on a check presented to a merchant when the merchant processes the check electonically and returns the check to their customer? Do we treat the transaction as an ACH situation?
09/15/2003
If a customer makes a claim that his Personal Money Order had been altered, do we follow normal procedures as if the MO was his personal check? The MO was not completed when the customer left the Bank; however, the purchaser's copy indicates one Payee and the check indicates another. Normal procedures include completing an Affidavit of Alteration and filing a police report. The checks were issued over 60 days ago.
08/18/2003
A customer wrote a check and made it payable to a person. The check was mailed to a foreign country. The check was stolen from the mail and deposited at a US bank. Should the affidavit for forged endorsement be filled out by the payee or the maker? If the payee, can our bank's form be used and sent to the payee in the foreign country? Would I need anything from the maker who is informing us of the claim?
08/01/2003
Question: We had a check returned to us that was cashed out when it was presented by one of the payees over six months ago. The check was for $5,400.
07/14/2003
We have a check drawn on our bank which was stolen and deposited into an account at another bank. The depository bank stamped it "Absence of Endorsement Guaranteed" after we returned it for lack of endorsement. What effect does this have on our recovery against the depository bank?
07/14/2003
We have a forged endorsement claim that was submitted with a forgery questionnaire and affidavit. The claim is timely and properly presented and the amount is not large. Ordinarily I would not hesitate to pay, however the details on the questionnaire make me feel that we should not be held entirely liable. Specifically, the claimant suspects her sister of stealing the check, and admits that the check was not properly secured. Can I decline this claim or suggest shared liability based on the evidence of negligence by the claimant or are we as the depositing bank required to pay forged endorsement claims regardless of the details surrounding the forgery?