Regulations Covering Customer Info Change

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Question:

Are there specific regulations on changing a customer's information such as their address and if so, where can I find them?

Answer:

There may be state laws and regulations that influence how you handle address changes. At the federal level, there are recently-finalized regulations required by the FACT Act. You can find them in sections 222.82 and 222.91 of Regulation V, Section 222.90 (Detection, prevention and mitigation of identity theft) is also related to the address change question.

First published on BankersOnline.com 3/10/08