Track referrals to BSA staff

Answered by:

Question:

Your Treasury Management (TM) department’s procedures indicate that clients who repeatedly exceed their daily remote deposit capture (RDC) limits are reviewed and reported/referred to BSA. Has your BSA department ever received an internal referral from TM regarding exceeded RDC daily limits?

Answer:

The BSA Department should be tracking internal referrals received from TM and other Business Units so there is evidence of the referral. Rule of thumb is if it is not documented, it never happened.
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