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Managing angry customers

04/09/2023

In dealing with angry customers, are there certain techniques that are most effective in calming them?

Trust your instincts!

04/02/2023

As a loan officer, I often go into people’s homes. There have been times when I felt uncomfortable. Am I just being paranoid?

Trust your instincts

04/17/2022

As a loan officer, I often go into people’s homes. There have been times when I felt uncomfortable. Am I just being paranoid?

Handling angry customers

03/27/2022

In dealing with angry customers, are there certain techniques that are most effective in calming them?

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Most Popular Security Content

Passing Bait

12/01/2024

I recently attended a training session where the security officer stated in the context of “do what the robber asks”, if they tell you “no bait," don’t give them bait. While not mentioned in the training, I’d imagine the same rule holds true for this security officer regarding GPS devices. My question is, why not give it to them anyway? Especially bait. How is the robber to know?

Branch Key Audits

11/15/2024

How extensive should branch key audits be? Just exterior doors, or all employee-held keys and other critical equipment?

Basic investigations 101 staff provides incident reports!

06/30/2024

Our Security Officer has everyone write down what they know about an incident when money is missing. I worked in the department where it was missing, I wasn’t involved why should I have to writeup an incident report?

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