Most Popular Technology Content
Staying Technologically Up-to-Date
11/08/2010
How can I stay up-to-date on the latest technology news?
Rhode Island and Reg E
11/01/2010
It was my understanding that Rhode Island had a different timeframe for Reg. E - provisional credit. Although provisional credit is to be given within ten business days, RI stated that it must be issued within five business days. Am I correct?
ACH Debit and an Electronic Image
11/01/2010
How should we handle a situation when an ACH debit is presented, and then later an electronic image of the paper check is paid against the account for the same check? It is now past the twenty-four hour return deadline.
Reg E and Debit Card Disputes
11/01/2010
What is the ruling on debit card disputes if the customer has the card in his possession, but claims he did not authorize the transaction? Because this falls under Reg E, we have been concerned about how to treat these. The Reg doesn't say anything about this that we can find. It talks about lost or stolen cards, but not how to treat a transaction where the customer still has the card. The problem we are having is not knowing if the customer has given the card to someone, and then decides that he will dispute the charges by saying he did not authorize the transaction.
Reg E and 'Contributory Negligence'
10/25/2010
We have a customer who submitted a Reg E claim for unauthorized ATM withdrawals. She believes her son did this. The son was prosecuted last year for residential burglary. The customer claims that she went on vacation and her card and PIN were stolen from her safe. She also stated that she left a list (alarm codes, combo for the safe, etc), for her husband who didn't lock it. Obviously, it wasn't hard for the son to get into the safe. The amount of loss is $2555.00. Isn't there anything in Reg E for contributory negligence?