Most Popular Compliance Content
Seeking Expedited Fraud Dispute Form
03/12/2023
I attended a great training webinar presented by BOL Guru Brian Crow on Mastercard vs Reg E rules. During the presentation he mentioned three Mastercard chargeback forms the bank could use in lieu of a signed cardholder document. Our operations department located two of the three. My question is, to inquire about the document form number for the "Expedited Fraud Dispute Form".
When to do CDD on loan app
03/12/2023
For loans that take months from application to closing, at what point would you recommend collecting updated Customer Due Diligence? My initial thought is that as long as the loan had not closed, we can rely on the information from the previous 90 days, but would want to verify/update after that period, and I am having difficulty finding guidance on specific timing.
CTR Reporting Process
03/12/2023
How can automation help my CTR reporting process?
Basic steps for Reg E claims
03/12/2023
Must we go through the formalities of an investigation and document what we’ve done such as paying provisional credit on claims that were made timely?
Privacy Policy Update Requirement
03/05/2023
Google is requiring us to add a Mobile Privacy Disclosure to our Privacy Policy. The changes go into effect March 1, 2023. How long before the change goes into effect does the customer have to receive the updated notice? I would think 30 days, but I can't find that anywhere.