Improving the Efficiency of the Collections Department

Changes in consumer behavior are challenging creditors’ traditional collections practices. Collectors are being asked to handle more accounts with the same amount of staff while they are likely saddled with other issues, such as aging or outdated systems. Also, adding staff is not always an option when budgets are shrinking. However, there are some specific tools that can be applied to collections strategies that will help recover more dollars without increasing staff. To learn more about these strategies, register for a one hour complimentary recorded Webinar hosted by Experian consultants with over 20 years of collections experience.

First published on BankersOnline.com 12/15/08