Answer:
You would either send them an adverse action notice combined with the counteroffer to make them a loan if they can provide a qualified co-borrower, or you provide them the counteroffer and then give them an adverse action notice if the customer does not accept the counteroffer within 90 days. Refer to 1002.9(a)(1) and Comments 5 and 6 to that section: https://www.bankersonline.com/regulations/12-1002-009