ACH Claims without a WSUD
02/03/2019
Can we refuse a claim when a customer refuses to (or just doesn’t) complete a WSUD for an unauthorized ACH debit, since we don’t have the paperwork necessary to return the entry?
Rayleen M. Pirnie, AAP, CERP, is the founder and owner of RP Payments Risk Consulting Services, LLC. based in Missouri. She is a nationally recognized payments risk and fraud expert who offers specialized consulting services, procedural and risk management reviews, and payments education. Rayleen’s specialized skill is delving into the world beyond the payment rules; areas where organizations often find themselves in positions of liability or loss with little to no clear guidance. Her programs help organizations identify and mitigate risk and exposure.
She is an Accredited ACH Professional (AAP) and a Certified Enterprise Risk Professional (CERP) who has worked with all payment systems for over 20 years. Rayleen also holds a Bachelor of Science in Criminal Justice Administration.
02/03/2019
Can we refuse a claim when a customer refuses to (or just doesn’t) complete a WSUD for an unauthorized ACH debit, since we don’t have the paperwork necessary to return the entry?
12/30/2018
HMDA reporting question. An individual at our financial institution thinks we only need to report the MA, state code, county code and census track for those loans where the property is in a TOWN where we have a branch. My understanding is that we need to report this information on all towns in an MSA in which we have a branch. Nothing I've read indicates the reporting requirement is limited to towns where you have a branch. Report on ALL TOWNS in an MSA where we have a branch or only report on the towns where we have a branch.?
11/04/2018
If our customer claims an EFT is unauthorized, we have to make sure they get a credit for the transaction, right?
10/28/2018
When we are updating our investigation procedures, is it just Regulation E we need to consider?
10/21/2018
Our customer says they are not happy with a sweater they purchased but the company won’t reimburse them. The transaction settled via ACH. Now they are making a claim with the bank. Do we have any options for our investigation?
10/14/2018
If we are in compliance with the ACH Rules, then aren’t we in compliance with Regulation E?
10/07/2018
Our customer called and stated that they didn’t do 3 ACH debits last month. We mailed them the WSUD, but they never returned it. It’s been more than 10 days, so can we deny the claim?
05/13/2018
How do we include vendors in our Cyber Incident Response Plan? We don’t know their Plan.
05/06/2018
What do the Regulators expect when testing our Cyber Incident Response Plan?
04/29/2018
Would our bank use the same team who currently manages our Business Continuity Plan for our Cyber Incident Response Plan?