Media Misinformation
08/20/2017
If we find the media is reporting wrong information about an incident involving our bank, is there anything we can do?
Rayleen M. Pirnie, AAP, CERP, is the founder and owner of RP Payments Risk Consulting Services, LLC. based in Missouri. She is a nationally recognized payments risk and fraud expert who offers specialized consulting services, procedural and risk management reviews, and payments education. Rayleen’s specialized skill is delving into the world beyond the payment rules; areas where organizations often find themselves in positions of liability or loss with little to no clear guidance. Her programs help organizations identify and mitigate risk and exposure.
She is an Accredited ACH Professional (AAP) and a Certified Enterprise Risk Professional (CERP) who has worked with all payment systems for over 20 years. Rayleen also holds a Bachelor of Science in Criminal Justice Administration.
08/20/2017
If we find the media is reporting wrong information about an incident involving our bank, is there anything we can do?
08/13/2017
What should our staff tell customers when a breach occurs, but we’re not finished with our investigation to know where the breach started?
08/06/2017
We have a communication plan in the event of a natural disaster. Is that all we need?
07/30/2017
Our bank is facing a potential lawsuit in the near future and I'm worried about long-term reputational risk. Can crisis communications planning help to address this kind of situation?
07/23/2017
We already retain a firm that specifically handles Data Recovery in the event of a Data Breach - is a communications specialist really still necessary?
04/30/2017
If we miss the ACH return deadline, do we just have to write off the loss?
04/23/2017
If a consumer customer calls us and complains that although he revoked his authorization with a company transactions have continued to post. Despite his complaint, the customer is unwilling to complete a written statement of unauthorized debit Can we just close the investigation and refuse to give the consumer his money back?
04/23/2017
One of our customers had an account takeover. We called the RDFIs and sent reversals, but we got them all back unpaid. What happened?
04/16/2017
Is it possible we’ll have some of the same problems in Phase II that we experienced in Phase I?
04/16/2017
What is the point of a pre-notification?