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Upcoming Live Webinars about Operations

ThursdayMay 16, 2024
 

BSA/OFAC Officer Summer Update 2024

BSA/OFAC Officer Summer Update 2024

During this webinar, we will bring you up to speed on all things BSA and OFAC for 2024. It’s been a busy year as beneficial ownership continues to roll out amidst legal battles. New National Risk assessments have been published and crime abounds.

FridayMay 17, 2024
 

UDAAP: Dissecting Complaints, Enforcement Actions, Exam Is

TuesdayMay 21, 2024
 

ODs. NSFs and Fees – Oh, My!

WednesdayJune 05, 2024
 

Permanent course title goes here (no "Live -" or date)

Permanent course title goes here (no "Live -" or date)

Poor box relocations, recent law enforcement (search and seizure) vault raid, incorrect box drillings, sloppy recordkeeping and many nationwide financial institutions now eliminating safe deposit box services, have significantly impacted our industry

TuesdayJune 18, 2024
 

Credit Card Compliance: Lots of Rules!

On-Demand Webinars about Operations

Recorded on October 04, 2022
 

Visa & Reg E Error Resolution

Visa & Reg E Error Resolution

Regulation E came back into the news in a big way in 2019 as the CFPB levied a $3.5 million civil money penalty and $12 million in restitution against an institution for incorrectly processing dispute claims.

Recorded on September 14, 2022
 

Compliance Management & Elbow Grease

Compliance Management & Elbow Grease

Does your bank have a new compliance officer? Does it have or need an enhanced compliance program? If you are starting or restarting a compliance program it takes a lot of elbow grease and you should begin with the fundamentals.

Recorded on August 18, 2022
 

New BSA Officer Training

Recorded on August 16, 2022
 

Slicing and Dicing Reg E Claims

Slicing and Dicing Reg E Claims

wants their money “back” from the bank? The bank didn’t take their money and can’t give it “back.” The bank executed the transfer as the customer requested. Yet the bank is expected to replace that money under many circumstances.

Recorded on August 15, 2022
 

Preventing human trafficking and other crimes

Recorded on July 21, 2022
 

P2P Error Resolution under Reg E

P2P Error Resolution under Reg E

Who banks on smart phones? Your bank’s customers. Who uses P2P payments with vendor apps like Zelle and CashApp? Your bank’s customers. Who is paying more and more and more claims from these transactions? Your bank.

Recorded on July 21, 2022
 

Handling Return Items

Handling Return Items

Banks handle many different forms of return items. There are incoming and outgoing returns, ACH items of several types, images, and yes, even the occasional paper check! Each return item has to be handled correctly and within time constraints.

Recorded on July 14, 2022
 

Opening Business Accounts—Beyond Basics

Recorded on July 12, 2022
 

Know Your Sweepstakes, Contests and Lotteries

Know Your Sweepstakes, Contests and Lotteries

Sweeps, contests and lotteries are really part of advertising, right? Yes – these are typically used to promote various bank products and services but they are a special subset of the broader “advertising” requirements.

Recorded on June 29, 2022
 

The FDIC’s new Advertising Rule – A First Look

The FDIC’s new Advertising Rule – A First Look

On May 17, 2022, the FDIC announced a final rule to expand its Advertisement of Membership rule to include the process by which the FDIC will identify and investigate conduct that may violate section 18(a)(4) of the Federal Deposit Insurance Act thro

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