What Do Other Bankers Do?

A telecommunications device for the deaf (TDD) has been installed at the Dominion Bank in Nashville. It includes a computer terminal, a typewriter and a telephone.

To make a call, a user inserts the telephone handset into a coupler, then dials the bank's special number for the hearing impaired.

The computer screen indicates if the phone is ringing, busy, or has been answered.

Once the connection is made, the customer can type their inquiry or message to the bank, and receive their response on the computer screen.

Available during the bank's regular business hours, the new service is designed to answer questions on accounts as well as provide information on personal loans, mortgages, bank cards and other bank products.

If you are interested in installing a service identical to this for hearing impaired customers, you can contact this office at (215) 874-5522 for further information. Dominion Bank has provided us with the names and telephone numbers you need.

Copyright © 1990 Bankers' Hotline. Originally appeared in Bankers' Hotline, Vol. 1, No. 5, 5/90