Statistics, Facts & Such

Top administration should not assume that because they don't hear any complaints, that all their depositors are happy. According to a business research group, only 5% of all complaints get reported to top management.

Nearly 80% of companies doing pre-employment drug testing are very pleased with the results, according to The Conference Board. The companies have found that the testing has improved the quality of job applicants and improved morale.

A first-class postage stamp will cost 30 cents starting February 1,1991.

"Walk around" management, long used in the banking industry, is now being replaced by "Walk outside", according to Peter Drucker, famous author and professor of social sciences. In today's highly competitive environment, watching customers, non-customers and asking questions is the way to be able to anticipate change.

A statistic you probably just couldn't do without...Orsini Design Associates says that most executives are being given smaller offices. The average vice president is now working in 25% less space, their office size having been reduced from an average 15'x20' to 15'x15'.

Did you hire a "temp" this summer to help out in your department or office? Do yourself a favor, and do an exit interview before they leave. Often temporary workers have varied work experience and can make suggestions to how your procedures could be improved. Ask them.

The manager, in trying to make a point about maintaining a cheerful disposition and a positive attitude toward customers, explained it this way. "I want you each to think as positively as the 85 year old man who married a 25 year old and bought a five bedroom house near an elementary school..."

Copyright © 1990 Bankers' Hotline. Originally appeared in Bankers' Hotline, Vol. 1, No. 7, 7/90