Statistics, Facts, & Such

A study done by Rice University for Pulse showed that 18% of ATM cardholders pay 60% of all surcharges collected; 70% of ATM users said they had never paid such fees; and 80% said they deliberately avoid ATMs that surcharge.
American Banker, Wed, 11/24

94% of bank web sites are interactive. Of those, 100% collect personal information. 96% provide some form of privacy disclosure statement.
Four Federal banking agencies study, November, 1999

Lenders who have portfolios of 50,000 to 150,000 loans reported total revenue per loan of $405. Portfolios of 350,000 to 750,000 loans made $491 per loan. Loan servicers, industrywide, report that in 1998 employees serviced an average of 938 loans each.
Mortgage Servicing News, Nov. 1999

An economist at the St. Louis Federal Reserve Bank said that from May, 1998 through June, 1999, the official savings rate for Americans was negative (as in less than zero). The chief economist at Merrill Lynch & Co., looking at the same period of time, said the savings rate for Americans was 12%. The latest report from the Federal Reserve Board indicates Americans are now saving 4.7% of their disposable income, compared to 3.8% a year ago. Take your pick.
AOL news at AOL.com, Nov. 1, 1999 and FRB, Internet, Nov. 1999

By the end of 1999 consumers will have made over 15.9 billion bill and invoice payments - 80% of them to credit card companies, other lenders, utilities, communications companies and insurance firms.
PSI Global, Tampa, FL

Copyright © 2000 Bankers' Hotline. Originally appeared in Bankers' Hotline, Vol. 9, No. 12, 1/00