Privacy Training for Customers

It is in the bank's interest to inform customers about ways that customer information could be used without customer authorization. Information about identity fraud, pretext calling, and similar threats to individual security could be very useful to your customers. They should be grateful for the information. In addition, more knowledgeable customers should help the bank prevent or minimize fraud.

Consider offering seminars on identity fraud. Use statement stuffers to inform customers about practices such as pretext calling. Also advise customers on ways to protect their credit, and debit cards from misuse. Then take credit for your efforts in your next CRA examination.

Copyright © 1999 Compliance Action. Originally appeared in Compliance Action, Vol. 4, No. 13 & 14, 11/99