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#1524629 - 03/21/11 05:22 PM Reg E Error Resolution log
Linda Allen Offline
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Joined: Jun 2010
Posts: 19
Under Reg E are banks required to keep a Error Resolution log?

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Operations Compliance
#1524743 - 03/21/11 07:15 PM Re: Reg E Error Resolution log Linda Allen
Sheldon Hendrix Offline
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Sheldon Hendrix
Joined: Jun 2006
Posts: 1,194
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No, but I don't know how else you would track and test compliance? Most banks keep a pretty basic complaint log in excel with generic columns with titles such as "complaint date," "Customer Name/Account Number," "Card #," "Amount," "Type of Transaction," "Received Date," "Provisional Credit Date," "Resolution Date," etc.

Let me add that keeping a log is also a great way to easily quantify losses, determine investigation resources, and create budgets.
Last edited by Compliance Rules; 03/21/11 07:17 PM.
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#1524749 - 03/21/11 07:24 PM Re: Reg E Error Resolution log Sheldon Hendrix
Linda Allen Offline
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Joined: Jun 2010
Posts: 19
Thanks

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