Well, I am not sure. That is why I suggested talking to your legal counsel. The use of the term "commitment letter" is confusing to me if you are requiring that the consumer sign the letter and return it. A lender usually issues a commitment letter only after they have fully underwritten the loan transaction and is committing to make/fund on specific terms and conditions, except under potentially very limited conditions. Otherwise, it is not much of a loan commitment.
I think it might be a good time to have this whole process reviewed by your legal counsel under the current laws and regulations, if it has not been done in a while.
Personally, these sorts of processes seem to be derived from "we have always done it like this" and the original process has been influenced over the years by this and that person and it never makes it back for a vetting by legal counsel.
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