Does their registration website make sense to anybody else? It was my initial understanding that our 314(b) registration would migrate to the new site, but that does not seem to be the case. I had to re-register. There also doesn't seem to be a place to register additional 314(b) contacts.

It seems to bizarre to roll out a new portal on a Thursday afternoon of a 3-day weekend, with 314(a) update coming up next Tuesday.

Well, I can't login at all so at least you got in

I logged in to 314a okay but there are no files.

Is everyone having trouble with the new 314a sign in???

I just sent a message for help to FinCEN, I can log in but in only shows my profile, not sure where to get the 314a list. So , yes I am frustrated, good to know it isn't just me that is unsure about this new System.

I can sign in and download the txt files but when I download a csv file is says the download is complete but it never appears.

Has anyone that was already registered with 314b received any correspondence from FINCEN on if they need to re-register with the new system? I don't want to duplicate registrations for my FI.

i too wondered about 314b and if we needed to re-register as i can't seem to locate anything and the HELP guide doesn't help. i had no trouble downloading the TXT files for person and business and appeared to have worked correctly just unable to generate an Activity Report

I was able to log in successfully but, it took more than 1 attempt to successfully access the 314a files. After I finally completed the download of the TXT files for person and business I did not have any luck with generating an updated Activity Report either, Jenn. As far as 314b registration, my info showed but my coworker's did not. We are not sure what the story is with that.

I cannot get past the LOGIN.GOV it keeps giving me an error, user not found. I can get into CTR filing. Am I doing anything wrong??

I was able to get logged in Friday, but it only shows my registration, but my coworker's does not show up, under her login or mine.

Today I got logged in but it immediately said it was timing out so there was nothing to see, and now it won't let me log in at all.

I thought that the Login.gov was supposed to be for ALL OF THESE: 314a, 314b as well as CTR & SAR filing.
That does not seem to be the case as I see no option for BSA e-filing on the 314a page. What a mess.

StormFront - they are separate pages but use the same login process. try and enter the BSA efiling as you would have before and it should prompt you

Now it is saying the sight cannot be reached. I even tried logging into CTR filing and got the same thing.

https://fiportal.fincen.gov

The above is how I got in.

It is still not letting me or my co worker in. I even tried the above link. Anyone have any suggestions???

i think they are completely overwhelmed - yah still looking to download the Activity Report from 5/28.
nothing is working again today.

I've still not been able to download the new posting from 05/28. I login and then I am immediately redirected back to the login page but it doesn't let me input my username and password after the first attempt. I've contacted their support but I haven't heard anything back.

I didn't have issues with logging in and downloading the files but I did have issues with generating activity report for this week. I notified them yesterday and they told me to try again this morning. I logged in as soon as I came in and still can't get the activity report to generate. I sent them another email. Maybe they will get it fixed soon!

We haven't experienced any issues logging in however there used to be a listing of all the case numbers that I no longer see. Has any found that?

wrogers22 I am having the same issues this morning. I am making notes and screen shots for the examiners. I do not know what else to do. They have not emailed me back.

Is everyone still having trouble like me???

I've tried logging in every hour on the hour since I got the email posting Tuesday and I get redirected right back to the login page. I'm able to put in my email, password and then my authenticator code, it will load for a few seconds then the login page pops back up.

Still no response from their contact service.

I still can't get the activity report to generate. Sent them a second email yesterday to let them know that it still wasn't working and never got a response. Very frustrating!

They finally responded to my email with instructions on how to get logged into the new Login.gov. (insert head slap) I responded with the fact that I file CTR's and already have Login.gov access. Mine is still doing what yours is wrogers22.

FYI - The activity report is now working but if you download the reports on 28th it will not show up on the report. I am having to pull report from our system to show that we did upload the files on 28th to be scanned with the activity report.

I still cannot get to the 314a. I am able to log in successfully, but it continues to take me back to the log in screen. I have sent emails and called since May 28th and have not heard anything back yet. Has anyone with the same issue receive any information on how to fix this?

I've have been trying to sign in to retrieve the 05/28 posting all morning. I would say more than 100 attempts and still nothing! I've been logging everything for audit purposes but what if I can't access this list?

Their help contact has never reached out after I messaged last week!!!

i have been unable to login to the BSA e-Filing site with the same process, then finally i get in but it kicks me out when i click anything

I only try every other day with the hopes that FinCEN will fix their problems. I used their contact site through email last week with no response, today 6/4/24 left a phone message. I assume there will be an extension on the time to reply.

I've still not been able to access the 05/28 posting. I've been including my browser history for audit purposes. I know I've tried no less than 200 times! It makes me nervous but I just keep trying, I don't know what else to do. Still no response from their help contact.

I know my Login.gov username and password work because I'm able to access BSA Efiling site with no problems!

This may not help at all, but I was able to get in using the URL below:

https://fiportal.fincen.gov

We are only trying to access the 314(a) postings--we do not need to access login.gov for the BSA eFiling site. We still cannot get access. We have tried the FinCEN provided URL (loops us back to the login page after successful authentication), we have tried going directly to login.gov (opens up to my profile information with no other options). We have tried multiple browers (clearing cache & cookies), multiple devices (desktop, laptop, mobile device), attempted to connect through an alternate bank firewall, a combination of using links and directly typing the URLs into the browsers, we have deleted and reestablished our accounts, selecting alternate authentication methods, we have spoken with the GSA, which manages the login.gov site, three times, who states it is a FinCEN issue, we have left two voicemail messages for FinCEN as well as sent them two emails for assistance--all with no response.

Other than all of the avenues we have tried, does anyone have any other suggestions? We are at a loss and we do not know what else to do other than contact our federal regulator if this does not get resolved by the time the next list is published.

I would be contacting them now and let them know.

Hello everyone,

I wanted to let you know that I just received a response from FinCEN who, even after sending them a list of what we have tried, suggested that I might want to try using another browser (*eye roll*). They also stated that the loop back to the login page is a known issue which they are investigating and will provide an answer once the issue has been resolved. Since they never communicated they knew the issue existed to begin with, it makes me a bit skeptical about actually nforming banks of a resolution.

At least it's a bit of forward movement and the email will be saved as part of our document trail.

Apart from deleting my account, I've tried everything! I still have never received any response from FinCEN.

I still just keep getting looped back around to the login page.

Nope, didn't help.

They responded to my request for help with "try a different browser." Did that. Same result.

This is PATHETIC!

I did reach out to our examiner from the OCC and they stated that they were aware and trying to work with FinCEN to get information. I was forwarded guidance that they had been given which was resetting my login.gov password. But the guidance they were issued appears to be resetting your login.gov to successfully create your FinCEN ID??? I know my login.gov account works because I'm still able to access the BSA eFiling site.

The examiner also advised to document everything! I've been saving emails, browser histories, each time I get an error message, EVERYTHING! I'm still nervous I won't be able to access the list before the next posting!

I want to highlight a very valid point from wrogers22 post. You need to document this thoroughly. We have multiple emails to FinCEN and our regulatory partners. We also have this noted in our Risk Committee meeting minutes.

I submitted a help request in ALL CAP'S ( ) recommending they reinstate the old SISS site until they are able to get the issues resolved with the new one, since NONE of their suggestions had worked.

Shortly thereafter I received a message back basically saying, "Your profile has been reset."

And, although I did not request a profile reset, it worked, and I was FINALLY able to access the site/314(a) list.

The rest of my staff still cannot access the site.

I sent a new help request on 06/07/2024 and they responded back later the same day with a link to the login.gov help page to reset my password . I submitted a new inquiry requesting they reinstate the old SISS site, maybe I'll have the same luck as you! Here's to hoping!

I tried to access 314a could not get passed the sign in, I also sent a new help request, after no response from FinCEN to my prior email and phone message. I hope someone is diligently working on getting these issues resolved. Still documenting attempts to contact FinCEN.

Our activity report shows an email address not associated with our bank. Has anyone else experienced this?

I did not experience that on our activity report this morning.

I'm still not able to get pass the login page. I just keep getting redirected back. I really don't know what else to do beside keep documenting. I've got the email about the new posting, and I've still never got the 05/28 posting!

wrogers22, I feel your pain, I am in the same boat. I sent another email this morning,using the email address attached to FinCEN's notice of the 6/11/24 314a being posted.

I just sent an email to that address, let's hope we get some answers soon!

OK, I got a response from FinCEN, they told me to sign in with my bank email (the same email I had been using) still got the session timed out message, used Google to use 314a login. I was able to get in and pull 5/28/24 and 6/11/24. Holy Heck! This has been quite the nightmare. I wish everyone else luck.

I am still unable to login as well. I have done all the things and it just keeps bringing me back to the login screen. What does everyone think about reaching out to another bank to get their list?

Ah - no way. Those are confidential lists.

Since I have not been able to obtain the May 28th 314(a) list and again the one that came out this morning, I emailed sys314(a) AGAIN and received an email that my profile has been updated and ensure all internet browsers are closed and try the link again. https://fiportal.fincen.gov/. I followed these instructions and it worked! I now have both lists.

I think the trick is getting that email back that says your profile has been updated and/or reset. I've never received a response yet and I'm still unable to log on. I hope I get a response soon.

i was able to upload the 314a files from 5/28 after many attempts, but no activity report; which i have repeatedly tried. i was able to upload the 6/11 files and pull an activity report, but still no 5/28 activity report

I GOT IN AND GOT THE LISTS!!

I sent an email to newsys314@fincen.gov asking if it was possible to have my account reset after I received an "unexpected system error" and less than 20 minutes later they responded with "Your profile has been updated. Please ensure all internet browsers are closed and try the link again."

I did include my reference # to my error.

i heard from FINCEN and they told me to re-register for 314b

How do you reregister for 314b? I don't see that as an option? Do I need to cancel my registration and then register again? Ours is set to expire this week and when I click on renew, nothing happens.

For the 314b, does it just show on the main page a page for FI contacts? Does that mean we are good to go? Also, how does the renewal process work?

I am still stuck in a loop with 314a. I have emailed and tried calling numerous times. I have used different browsers, different devices and no luck.

I just cancelled my 314b registration and then submitted a new one. I never received an acknowledgement letter. I just see my info on the FI Contact page. Is it no longer only valid for 1 year?

i heard back from FINCEN regarding the 5/28 missing activity report and was told i would need to "re-do" the process and the report will then generate.

I don't see a renewal button for 314b. All 3 of our users are listed, so I guess that means we are ok? I can't see any contact info or search for other institutions though.