Hi everyone! Been a long time reader but first time post!

We have been tasked with auditing and quantifying our internal collection processes. Does anyone who has done with before have a template with what areas they were auditing and how they quantified the findings?

Thank you!

You might want to start with something like this and work up a risk assessment for your organization's operations. Hard to design an audit before you identify your risks.

https://files.consumerfinance.gov/f/documents/cfpb_debt-collection-examination-procedures.pdf