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#2308042 - 04/11/25 09:57 PM Reg E - Notification of Results
Anonymous
Unregistered

Hello,

1005.11(c) of Reg E notes that banks are required to promptly determine whether an error occurred within 10 business days and must report the results to the consumer within 3 business days of completing its investigation. The requirement seems pretty straightforward, however what is unclear is what is considered notified in terms of informing the consumer of the results.

If we complete an investigation and mail a response, for the 3 business days is it considered delivered when the written notification is mailed, or is it considered delivered once the customer receives the bank letter in their hand?

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#2308046 - 04/14/25 11:46 AM Re: Reg E - Notification of Results Anonymous
burkemi Offline
Platinum Poster
Joined: Nov 2013
Posts: 593
Date mailed. You have to report the results within 3 days. You finish up your investigation, type up your letter, drop it in the mail and you satisfy the requirement (all within your 3 day window). Keep a copy of the letter on file showing the date.
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