Quote: Since it's the compliance and fraud officer, I would say that monitoring fraud is the issue.
I'm jumping in here and hoping I'm not misundertanding the question...but how would keeping track of resubmitted return items help with monitoring fraud? Unless she's concerned with kiting suspects, in which case she needs to be monitoring account activity more than just items being returned. We keep a spreadsheet of all returned items (regardless of whether we redeposit them), but it's not used as a tool for fraud monitoring. In fact, most fraudulent items that are returned won't be resubmitted because they're counterfeit, forged, or on closed accounts.
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