I've been asked to research the requirement for talking ATMs to comply with ADA. Some background: A couple of years ago when we upgraded to Triple DES, we also went to audible. I am not sure why we did (I wasn't involved it the implementation at that time). Now, we have switched our connection from a phone line to cable. Now it isn't audible anymore. ATM department was wondering if it was mandatory for the ATM to be audible. Through my research so far, I have not found any final rule from DOJ. I have found the proposed rules from 2004, but nothing finalizing it. Can anyone clarify for me what the rules are (or are going to be), whether they apply to existing ATM (or upgrades), when the rules are to be finalized, and/or anything else that we need to be concerned about?
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Life is the willingness to be yourself and live in harmony with others. - Dr. Cherie Carter-Scott