02/03/2003
When a customer disputes transactions made with their Visa Check Card issued to them by our bank, how should the transaction be approached from a regulatory stand point? Is it EFT or Credit Card? We are having difficulty agreeing on the format we should apply.
08/05/2002
We have an executive officer that participated in an employee benefit computer loan (0% interst, $1,500). Do we need current financials, board approval, call provision for something this trivial? How about a line of credit for a checking account? Still needing all the red tape?
03/04/2002
Can a custodial account (certificate of deposit) be used as collateral on a loan for the Custodian, i.e., Jane Doe, custodian for Johnny Doe? It is not titled UTMA, but the minor's SSN is used on the CD.
03/04/2002
How can I better protect my bank clients? As an inbound call center we receive calls from prospective borrowers. The prospects are responding to directmail inviting them to apply for a loan. Prior to the telephone call all prospect information is from a public source. During the call the prospective borrower is asked to complete a loan application. The application is designed to prequalify the borrower. Our duties cease when we transfer that information to our client, the bank. All other communication and correspondence is handled by the bank or by other partners. 1. Do we meet the definition as an "outside service?" 2. Should we modify our current confidentiality agreements with employees to stress or include specific language? 3. Once the data is captured, is it by definition "nonpublic" information?
11/05/2001
What role can financial institutions play with their business customers in ecommerce? What are the revenue opportunities?
11/05/2001
I was wondering if you could tell me if the bank or the customer is at fault in the following scenario.Here's the scenario:A bank posts their inclearings at approximately 5:30 PM but many of their branches remain open and on the current date until 7:00PM. When the inclearings hit, a check overdraws the customer's account by $50. She makes a $100 cash deposit at 6:30 PM(not knowing she's overdrawn). The bank charges the customer an insufficient fund fee and could possibly return the check NSF. Is the bank correct in their actions?