“Abusive” behavior, is it obvious or subjective?

Generally, an “abusive” practice is one that materially makes it difficult to understand terms or conditions of a consumer product or service. This may be seen in connection with inaccurate marketing materials or poorly written disclosures. It is also a practice that may mislead someone about the risks or costs or conditions of a product or service you offer. There is no bright line test and there is subjectivity in the interpretation.

Learn more about Andy’s webinar UDAAP Reality Check.