Answer:
Tell him you no longer wish to service the account and close it.
First published on BankersOnline.com 11/22/10
Account Disputes and Selective Amnesia
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Question:
What is the best way to handle members' accounts with claims of lost VCC/PINs, with "mysterious" deposits and withdrawals. The checks are made payable to the customer with the account numbers on the back, but the customer claims to know nothing about it.
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