Answer:
Yes! Any employee who interacts with customers, either by phone or in person, will benefit from an ACH 101 course. Understanding your bank’s responsibilities and what’s possible in the network can help reduce exposure to losses, prevent non-compliance, and help ensure staff are not making promises to customers beyond what the bank can really do.
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Learn more about Rayleen Pirnie’s webinar ACH 101: A Primer for Every Bank Employee
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