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Answer by Barbara Hurst: The security officer can usually beg or borrow 15 minutes of staff meeting time during at least one month during the year. Even bookkeeping departments have those meetings, though not usually on a regular basis. Operations usually only have meetings when something goes terribly wrong! Use those 15 minutes to inform your back office people some of the instructions that are given to employees who are exposed to the possibility of robbery. Finish by telling them what their response should be if they happen on a robbery-in-progress. And underline the fact that no rumors of any kind should be revealed to the press. It won't take you long to do this, and will reflect well on the training program. There is no actual requirement for "back-room" robbery response training, but it sure is a good idea.
ANSWER by Michael Guard, BOL Guru
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Answer: All bank employees need some security training, but not everyone needs the same training. Anyone that utilizes the financial institutions computer(s) or network need training on secure passwords, never sharing a password, viruses, making sure no one not working for the bank can ever see their computer screen etc. Everyone should receive training on Social Engineering because you cannot count on only frontline employees being targets. Everyone should receive periodic training reviewing all of the information security policies and procedures that relate to them in anyway. Additionally, everyone should receive periodic training on what types of customer information are confidential. It would be wise to include training about the financial institution?s information that is confidential as well.
First published on BankersOnline.com 12/3/01
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