Answer:
No. The ADA requires barrier-free access to your services. Since traditional paper statements are a barrier for blind customers, you must provide some kind of alternative that will remove the barrier. Braille may satisfy some blind customers, but others may not read Braille. For blind customers who use text-to-speech software, online banking information pages and e-statements may be a better (and cheaper) solution. Work with your customers to find the best solution.
First published on BankersOnline.com 10/27/08
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