Answer:
You don't have to investigate all claims. In fact we encourage you to review your costs and determine what it takes to investigate the "average" claim. Using that cost, set a threshold and don't investigate lesser claims, but rather only those exceeding your threshold and those from repeat consumers. Pay the smaller claims immediately and you may still be able to recover that loss under the ACH rules, depending on the circumstances.
-----------------------------
Learn more about Andy and John’s webinar Reg E vs ACH Rules
print
share