Coin to Customer's Car On Change Order Days: Risk?

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Question:

It was recently brought to my attention some of our tellers have been assisting a commercial customer by carrying out bulk coin to the customer's car on change order days. Although I commend the tellers for going the extra mile, I view this as a security and liability risk. Is this gesture a common and acceptable practice?

Answer:

by Randy Carey:

This is an extremely risky practice from many angles. Of course, employee security and safety is the foremost and highest concern. When the little old lady that just withdrew $500 is whacked when she gets in her car in the parking lot and whoever is suing you finds that you routinely escort commercial customers to their car - try explaining that to a jury in a wrongful death suit. Inform your commercial customers that this service is no longer available and they should bring along extra help, if it is needed.

Answer:

by Ken Golliher:

If I'm your teller you can reasonably expect me to muscle a couple bags of quarters to my window. You cannot reasonably expect me to carry it to the parking lot in February. While this may have sprung from a sense of volunteerism in the football player who's working for you for the summer, the female employee who weighs 104 pounds may, quite reasonably, feel differently about it.