Customer Fails to Access Electronic Statement

Answered by:

Question:

What should you do when a customer enrolls for electronic statements and then subsequently doesn't access the secured website to access the electronic statement?

Answer:

Answer by Randy Carey: You need to refer to your e-sign agreement.

Answer:

Answer by Richard Insley: Right. It's no different than the customers who stack up or shred the envelopes containing paper statements and never open them.

First published on BankersOnline.com 2/20/12