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Customer service and email attachments

Question: 
How does a bank’s handling of incoming email attachments impact customer service?
Answer: 

Financial institutions routinely request documents from customers or members. Sending documents via email is a convenient solution but can lead to inconsistent workflows for financial institutions. Having a flexible imaging strategy, which includes the ability to handle email attachments, allows customers and members to easily share their documents with less operational disruption.

Learn more about email imaging.

Vendor: 

Alogent provides proven, end-to-end check payment processing, digital, online, and mobile banking, and enterprise content and information management platforms to financial institutions. Our unique approach spans the complete transaction ecosystem —capturing and digitizing transaction data, exception tracking, and automating entire transaction and loan management workflows so that information is available across the enterprise.
www.alogent.com

marketing@alogent.com
+1-678-966-0844

First published on 03/05/2023

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