Customer Service Representatives

Question:

What does a customer service representative (CSR) do at a bank?

Answer:

Specific responsibilities may vary from bank to bank, but generally a customer service representative performs a variety of duties, such as answering phone calls, processing address changes, initiating stop payments, and working with customers.

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Read more about front-line staff.

Vendor:

AccuSystems

AccuSystems develops document management and exception tracking software for financial institutions. Trusted by more than 15,000 bankers worldwide, AccuAccount automates exception tracking, streamlines audits, and simplifies loan imaging. Request a demo, register for a webinar, or download a free whitepaper.