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Digital Marketing vs. Digital Sales

Question: 
We have a digital marketing capability in the bank. Is there a need to think separately about digital sales?
Answer: 

Marketing programs create interest and bring visitors to your branch or website. Sales is different – it is focused on the process of getting new and existing customers signed up for new accounts. If your marketing programs bring prospects to your site, but you don’t have an efficient system of converting them to customers via desktop and mobile account opening, you are losing the revenue opportunities.

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First published on 06/19/2016

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