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Disputing Unauthorized Transactions at the Pump

Answered by: 
David A. Dickinson

Question: 
A Customer is disputing unauthorized transactions that have taken place at the pump, but for those transactions you need the actual card. The customer claims they have the card and that someone must have got their account number. All the transactions have taken place at the pump in another state and the customer says they were not in another state. How can this be a valid dispute?
Answer: 

Easily. Many unauthorized EFT's are created by skimming information from an ATM/Debit card and then creating a new card with the electronic information. This is very common and has been reported on shows like 20/20, 60 minutes, etc. Hopefully, your institution has not been turning away valid claims such as these.

First published on BankersOnline.com 2/19/07

First published on 02/19/2007

Filed under: 
Technology
Filed under technology as: 
Claims

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