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Factors impacting branch transformation

Question: 
What factors should be considered when planning a branch transformation?
Answer: 

Branch transformation involves multiple factors, such as creating the ideal branch flow (the customer or member’s physical experience at the branch), providing modern technology (kiosks, tablets, and other self-service devices), empowering branch staff, and accessing the right insights for understanding users’ needs.

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Vendor: 

Alogent provides proven, end-to-end check payment processing, digital, online, and mobile banking, and enterprise content and information management platforms to financial institutions. Our unique approach spans the complete transaction ecosystem —capturing and digitizing transaction data, exception tracking, and automating entire transaction and loan management workflows so that information is available across the enterprise.
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First published on 07/09/2023

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