Answer:
Probably the biggest mistake is being unprepared and untrained. Effective training and discussion will help prepare branch personnel for a robbery and will normally lessen the shock and fear when it occurs. Many people I have spoken to have been surprised that the years of repetitive and engaging training really helped them to stay calm and recall what they were supposed to do when presented with a potentially dangerous scenario such as robbery.
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Learn more about Carol Dodgen’s Essentials of Robbery Training webinar.