Answer:
We will discuss this in the session, but all complaint management programs should include tracking of the different types or categories of complaints, whether they include any type of discriminatory concerns or related issues, as those will quickly catch the regulators’ interest. Banks should always ensure that they document the resolution of complaints, especially ones that even breathe any hint of discriminatory treatment.
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Learn more about Maureen Carollo’s Appraisals and Fair Lending, Including ROVs webinar.
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