Answer:
Yes, you can return it using an R11 return code because the check wasn’t an Eligible Source Document for conversion (and there was no valid authorization).
Learn more about John Burnett’s Unauthorized ACH Item claims webinar.
Payroll checks not eligible for ACH conversion
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Question:
A supermarket converted a payroll check drawn on our business customer’s account into an ACH BOC (back-office conversion) entry. Our customer didn’t authorize the conversion, and she’s upset. Can we return this entry?
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