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Poor exception management can detract from the customer experience

Question: 
How is the customer experience impacted by exception management?
Answer: 

Resolving missing or expired document exceptions may require the bank to ask customers for updated information. However, inaccurate exception information may lead the bank engaging at the wrong time or with outdated information, which can create confusion and frustration for customers.

Download an exception tracking eBook.

Vendor: 
AccuSystems

AccuSystems develops document management and exception tracking software for financial institutions. Trusted by more than 15,000 bankers worldwide, AccuAccount automates exception tracking, streamlines audits, and simplifies loan imaging. Request a demo, register for a webinar, or download a free whitepaper.

First published on 02/05/2023

Filed under: 
Operations
Filed under operations as: 
Customer Information
Customer Service/CRM

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