Recognizing signs of aggression

Answered by:

Question:

We often deal with angry customers, but is there a way to tell if they will become violent?

Answer:

People frequently exhibit certain behaviors before becoming violent. Recognition of these physical and verbal cues is a valuable tool for anyone dealing with an angry customer. In this webinar, we will discuss signs of aggression and how to recognize and respond to them.

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Learn more about Carol Dodgen’s Violence: Is it Coming to Your Office? webinar.