Refuse Wire Request if DDA is Overdrawn?

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Question:

We have a customer whose DDA is overdrawn. Today he made a request to do a wire transfer to be paid with cash. The transaction was completed. My question is after the fact and for future reference, could we have refused the wire transfer request until his DDA was no longer overdrawn?

Answer:

Sure you could, and probably should have done so. I know I would have done that.