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Reg E Claim - Customer Disputing Amount Charged

Answered by: 
Andy Zavoina | CRCM

Question: 
A consumer files a Reg E claim stating the merchant charged a different amount than authorized. The customer cannot provide receipts and the authorizations were for the amount being disputed. Do we still need to proceed with the claim or can we deny it based on valid authorizations because customer can't prove amount authorized?
Answer: 

I would say you need to proceed with the claim. Your investigation is part of the claim. If you are asking does it seem valid, we simply don't have enough information. What is the price your customer believes was agreed to? What did the merchant charge? What is reasonable for the merchandise? How would you think the discrepancy came about? Does it seem like this is a way around the fact that buyers remorse is not a valid Reg E claim? You have questions to answer in your investigation that will lead you to a determination on the claims validity.

First published on BankersOnline.com 7/14/08

First published on 07/14/2008

Filed under: 
Technology
Filed under technology as: 
Claims
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